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Returns Policy want you to be 100% satisfied with your purchases. If any item that you have received is faulty or damaged, you must contact to report this within 7 days of receipt of the item, quoting your order number. You may contact us by referring to the Contact Us page for details. Goods which are faulty or damaged must be returned to in the original packaging. Refunds or exchanges will be arranged in these circumstances to include the original value of the product and postal costs. 

If, for some other reason, you are not satisfied with your purchase and you wish to return it, you can return it to us in its original condition, within 30 days, with the order number issued at the time of shipment and we will issue a full refund for the price you paid for the item. All return and re-shipping charges are the Customer's liability. The product must be returned to in its original packaging and in re-sellable condition. Exchanges or refunds will be arranged in these circumstances to reflect the original value of the relevant product but excluding postal charges. It is the consumer’s responsibility to ensure that returned products reach at our address in good condition and recommend that registered post be used in these cases for traceability. 

Orders may be changed or cancelled up to the point that they are dispatched. Please note that orders may be processed on the same day or within 24 hours of receipt. 

All correspondence regarding Returns and Refunds should be made, quoting your order number, to or by post to:

4 Clyda Court


Co. Cork

Rep. of Ireland 

Personalised Gifts

Bespoke or custom made items to customer requirements may not be exchanged for any reason other than goods being defective as these are not regular store items and are not eligible for re-sale.

Due to the personalisation of specific goods we cannot accept any returns for any reason other than fault with the goods. Please ensure your spelling is correct before making your purchase.